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Dubber Nailed Their %%ISO and GDPR Goals%%, Here’s What Made the %%Real Difference%%
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%%Fewer%% phishing clicks
Better risk %%visibility%%
%%Compliance%% made easy
Dubber provides cloud-based conversation capture and intelligence services, partnering with the world’s biggest telecom providers and unified communications platforms like Zoom and Microsoft Teams. Their solutions help regulated industries capture calls for compliance and unlock valuable insights from conversations.
Franchere Chan leads governance, risk and compliance at Dubber, overseeing information security, cyber resilience and privacy. She recognised that while their technical defences were solid, they needed a better way to manage human risk, especially phishing.
Before Phishing Tackle, the organisation did not have a formal phishing awareness programme. “We were a lean team and relied on a largely manual, reactive approach,” Franchere explains. Without ongoing simulations or training, visibility into staff vulnerabilities was limited.
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“You can’t manage what you can’t see,” she says. This lack of insight made it difficult to identify which employees needed more support or how to reduce risk across the business.
Phishing Tackle offered a straightforward, easy-to-manage solution that suited Dubber’s size and needs. With automated phishing simulations, real-time reporting and managed support, the team gained the visibility and control they lacked before.
The platform also helped Dubber meet its compliance obligations for standards like ISO 27001, GDPR and PCI DSS by making policy distribution and staff acknowledgements easy to manage and track.
How Phishing Tackle Helps Dubber Stay %%Secure and Compliant%%
Clear visibility into risk
Phishing simulations show which employees are vulnerable so training can be targeted before issues arise.
Simplified policy management
Policies are sent and tracked in one place, reducing admin and ensuring compliance requirements are met.
Supporting multiple compliance frameworks
Phishing Tackle helps Dubber meet ISO 27001, GDPR and PCI DSS requirements, as well as cyber insurance obligations.
Timely, targeted training
Staff who fall for simulations automatically receive short, focused training, reinforcing learning at the right moment.
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